Owns and manages customer relationship, ensures delivery of great service to the account, defines account strategy and owns the plan (manages revenue);
Accountable for retention of existing revenue and delivery of overall revenue growth;
Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts;
Coordinates implementation of Company strategy on the account level;
Identifies new opportunities, lead sells 'core' desktop products;
Works with and brings in experts/specialists onto the team where required, has oversight of all account activities;
Is responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing;
Acts as a single point of contact for the client provides escalation path from and to Service;